How soon will my order ship?
All orders should ship within 1-2 business days. Shipping is from our fulfillment center* in Pennsylvania, so customers in the Northeast will usually get it the next day after it ships. Customers on the West Coast should expect it about a week after shipping.
*"fulfillment center" - isn't that a great name? That's the technical name for a place which puts things in boxes and sends them out, but it sounds like a New Age clinic in California.
How do you handle out of stock items?
We'll notify you by e-mail in the next day or two, give you estimated in-stock times, and let you decide if you want to cancel your order or not.
Which shipping carriers do you use?
Orders of two books or more will be sent by UPS Ground. Orders of just one book will be sent by USPS Priority Mail.
What are your shipping rates?
Right now we're offering flat $4.99 shipping on all orders in the continental US
What about international shipping?
Soon! We're working on it, and we might have something pretty exciting any day now.
How do I start a return?
Please call us at 305 672 3233 to arrange for a return
or use the below code to begin a return
How long do I have to return the items?
The request has to be made within 2 weeks from the time of delivery.
Do you charge restocking or other fees?
No. If the goods are damaged, we'll also cover the shipping. If you just changed your mind, we would ask that you cover the shipping.
Do the products have to be returned in the original shipping container?
They should be if possible. If you return the products using any other packaging, and they are damaged during the return trip, we will not be able to refund you for the damaged product.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, CCV, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
How do we protect your information?
This site is hosted on a secured server that does not allow access to the public. Passwords and encryption technology protect the information about our members we collect and store.
What about "cookies"?
Will HolzerSeforim.com disclose the information it collects to outside parties?
HolzerSeforim.com does not sell, trade, rent or publish your personal information to any third party. HolzerSeforim.com may provide anonymous aggregate statistics about our members, site traffic patterns, and related site information to reputable third-parties, but these statistics will not include personally identifying information.
HolzerSeforim.com may release member information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our member agreements or (iii) protect the rights, property or safety of HolzerSeforim.com our members, or others.
HolzerSeforim.com is committed to protecting your privacy. We use the information we collect on the site to assist and promote our members. We do not sell, trade, rent or publish any personal information.
HolzerSeforim.com also provides links to other sites, such as reviewers. The privacy policies of these linked sites are the responsiblity of the linked site and HolzerSeforim.com has no control or influence over their policies. Please check the policies of each site you visit for specific information. HolzerSeforim.com cannot be held liable for damage or misdoings of other sites linked or otherwise.
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